Las presentes condiciones de contratación rigen la relación entre Naáy y los usuarios de su tienda online, que se proporcionan a través del sitio naaybotanicals.com.
Naáy apuesta por la transparencia y claridad en las transacciones comerciales que se realicen en este portal y por garantizar un espacio comprometido con los derechos de usuarios y clientes, es por esto que le recomendamos que lea atentamente estos términos antes de finalizar su proceso de compra.Estos términos definen las condiciones comerciales que rigen la relación entre los usuarios y Naáy, y serán vinculantes desde el momento en que se realice cualquier transacción en esta web.

By virtue of the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:

  • The company name is: NAÁY BOTANICALS SL (hereinafter Naáy)
  • El NIF: B47603089.
  • The registered office is: C / Santa Cruz s / n 47260, Cabezón de Pisuerga, Valladolid, Spain.
  • The social activity is: Manufacture of ecological and natural cosmetics.
  • Email: atcliente@naaybotanicals.com
  • Website purpose: Sale of organic and natural cosmetics.

The following conditions describe the commercial terms of the products offered on the naaybotanicals.com portal.

You can also review our privacy and cookie policy , which describes our practices in relation to the data you provide us.

The user can only access and contract these services after reading and accepting these contracting conditions.

By accepting these conditions, the user is bound by these terms, which together with our privacy policy and cookies , govern our business relationship.

If you do not agree with any part of the terms, you will not be able to buy any of the products offered.

Naáy reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, Naáy will notify you by publishing an announcement on the website.

The products are available only to legal entities and natural persons who are at least 18 years of age.

The use of any service, from the notification of a substantial change in the terms, will constitute the acceptance of the modified Terms.


The acquisition of the products must be done through the activation of the "Add to Cart" buttons that appear on the product files displayed in the store, and express the total acceptance of each and every one of the Contract Conditions as such. as shown on the naaybotanicals.com website prior to purchasing the products.

As a condition for placing any order, the user must provide their data in the form corresponding to orders and store registration. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the agreement with Naáy.

From the moment of acceptance, the user acquires the status of Naáy customer.


In all products and services the stock available at the moment will be indicated if necessary. The web will always show you if there are units in stock, but not the exact units. Our intention is to always keep the stock updated, but it may not be possible, if this occurs we will contact you to facilitate the immediate return of the payment, or inform you of the new delivery period. Without entailing any type of damage or compensation, not having available stock of the product or service offered for Naáy. The client always has the possibility of making a consultation prior to the purchase about the stock before placing the order using the email atcliente@naaybotanicals.com.

Offers will be marked as such, and will be valid as long as they appear on your screen. Said offers may be modified or canceled without prior notice.

Naáy is not obliged to indemnify the user or third parties for the consequences of the use of its products and services, whether direct or indirect damages.



El usuario/comprador se compromete a abonar los productos y servicios adquiridos a NAÁY BOTANICALS S.L en las formas de pago aceptadas y por cualquier cantidad complementaria (incluidos los impuestos y cargos por pagos atrasados, según el caso).

NAÁY BOTANICALS S.L acepta estas formas de pago:

  • Secure payment by credit cards
  • Secure payment via PayPal
  • Bank transfer (for some services)

Description of payment methods

  1. Credit cards : Through this means of payment, the buyer will have to provide his card number, the expiration date and his CVV number. At all times your data will be encrypted and sent under a secure SSL server to Stripe's virtual POS, obtaining maximum security, confidentiality and integrity in the transaction. This procedure does not provide the card number to AyudaWP at any time.
  2. PayPal : Due to its security and speed, this worldwide known system is one of the most used today in Internet sales, for more information visit www.paypal.es , from AyudaWP you will be sent to the PayPal home page, where if you have an account you can make the payment through it, or if you do not have an account, it will provide instructions to pay through it by credit / debit card or bank account.
  3. Bank transfer : This offline payment method requires that the client make the transfer for the amount of the service / product to the bank account (s) of naaybotanical.com whose reference will be received by email in the order confirmation . The service / product will not be accessible until the transfer is confirmed.

No other payment method is accepted.

Payment is always 100% of the order in advance, and orders will be processed and shipped when we confirm the payment.


The prices applicable to each product and / or service are those indicated on the website on the date of the order.

However, according to the provisions of Law 37/1992, of December 28, regulating taxes, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which the yourself (employer, professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the one displayed on the website.


The products and services offered on the web, and their prices, will be available for purchase while they are in the catalog of products displayed through the web page. Users are kindly requested to access updated versions of the website to avoid pricing errors. In any case, the orders in process will maintain their conditions for 7 days from the moment of their formalization.


We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient service to our customers.

To contact us or raise any doubt, question or claim, you can use any of the following means:

* Email: atcliente@naaybotanicals.com

Legal warning



naaybotanicals.com contains texts prepared for merely informative or informative purposes that may not reflect the current state of legislation or jurisprudence and that refer to general situations, so its content can never be applied by the user to specific cases.

The opinions expressed in them do not necessarily reflect the views of Naáy.

The content of the articles published on naaybotanicals.com cannot be considered, in any case, a substitute for legal advice.

The user must not act on the basis of the information contained in naaybotanicals.com without first resorting to the corresponding professional advice.

Intellectual and industrial property rights

Through these general conditions, no intellectual or industrial property rights are transferred to the naaybotanicals.com portal or to any of its component elements, the reproduction, transformation, distribution, public communication, making available to the public, extraction being expressly prohibited to the User. , reuse, forwarding or the use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the holder of the corresponding rights.

The user knows and accepts that the entire website, containing without exhaustive character the text, images, designs, software, content (including structure, selection, arrangement and presentation of the same), audiovisual material and graphics, is protected by trademarks, copyrights and other legitimate rights registered, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

In the event that a user or a third party considers that there has been a violation of their legitimate intellectual property rights due to the introduction of certain content on naaybotanicals.com , they must notify Naáy of this circumstance indicating:

  • Personal data of the interested party who owns the rights allegedly infringed, or indicate the representation with which he acts in the event that the claim is presented by a third party other than the interested party.

Indicate the contents protected by intellectual property rights and their location on naaybotanicals.com , the accreditation of the intellectual property rights indicated and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification.

Regulations and conflict resolution

These conditions of use of naaybotanicals.com are governed in each and every one of its extremes by Spanish law. The language of writing and interpretation of this legal notice is Spanish.

This legal notice will not be filed individually for each user but will remain accessible through the Internet at naaybotanicals.com .

Users can submit to the Consumer Arbitration System of which Naáy will be a part to resolve any controversy or claim derived from this text or from any Naáy activity, except to solve those conflicts that cause the development of an activity that requires membership, in which In this case, the user must contact the corresponding body of the appropriate bar association.

Users who have the status of consumers or users as defined by Spanish regulations and reside in the European Union, if they have had a problem with an online purchase made to Naáy, to try to reach an out-of-court agreement can go to the Platform of Online Litigation Resolution , created by the European Union and developed by the European Commission under Regulation (EU) 524/2013 .

Provided that the user is not a consumer or user, and when there is no rule that obliges otherwise, the parties agree to submit to the Courts and Tribunals of Madrid capital, as this is the place of conclusion of the contract, expressly waiving any other jurisdiction that may correspond to them.


The access and / or use of naaybotanicals.com to whoever performs the condition of user, accepting, from this moment, fully and without reservation, this legal notice, as well as the particular conditions that, where appropriate, complement it , in relation to certain services and contents of naaybotanicals.com .

The user is informed, and accepts, that access to naaybotanicals.com does not imply, in any way, the beginning of a commercial relationship with Naáy. In this way, the user agrees to use the website, its services and content without violating current legislation, good faith and public order.

The use of the website for illegal or harmful purposes, or that, in any way, may cause damage or prevent the normal functioning of the website is prohibited. Regarding the contents of this website, it is prohibited:

  • Its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners.
  • Any violation of the rights of the provider or the legitimate owners.
  • Its use for commercial or advertising purposes.

External links

The pages of the website naaybotanicals.com provide links to other own websites and content that is owned by third parties, manufacturers or suppliers.

The sole purpose of the links is to provide the user with the possibility of accessing said links and knowing our products, although Naáy is not responsible in any case for the results that may be derived to the user by accessing said links.

The user who intends to establish any technical link device from his website to the naaybotanicals.com portal must obtain the prior written authorization of Naáy.

The establishment of the link does not imply in any case the existence of relations between Naáy and the owner of the site where the link is established, nor the acceptance or approval by Naáy of its contents or services.

If you access an external site from a link you find on naaybotanicals.com, you should read the privacy policy of the other site, as it may differ from that of naaybotanicals.com .



The remarketing or lookalike feature of AdWords allows us to reach people who have previously visited our website and help them complete their sales process.

As a user, when you enter our website, we will install a remarketing cookie (it can be from Google Adwords, Criteo or other services that offer remarketing).

  • This cookie stores information about the visitor, such as the products they have visited or if they have abandoned the shopping cart.
  • When the visitor leaves our website, the remarketing cookie continues in their browser.

Other conditions of use of this website

The user agrees to make diligent use of the website and the services accessible from it, in full compliance with the Law, good customs and this legal notice.

Likewise, it undertakes, unless prior, express and written authorization from Naáy to use the information contained in the website, exclusively for your information, not being able to directly or indirectly carry out commercial exploitation of the contents to which it has access.

This site stores a data file related to the comments sent to this site.

You can exercise your rights of access, rectification, cancellation or opposition by sending an email to the address atcliente@naaybotanicals.com.

This site, the associated domains and the ownership of the content belong to NAÁY BOTANICALS SL, CIF B47603089, with address at C / Santa Cruz s / n 47260, Cabezón de Pisuerga, Valladolid, Spain.

This website contains hyperlinks that lead to other websites managed by third parties outside our organization. Naáy does not guarantee nor is it responsible for the content that is collected on said web pages.

Unless express, prior and written authorization from Naáy, reproduction, except for private use, transformation, and in general any other form of exploitation, by any procedure, of all or part of the contents of this website is strictly prohibited.

It is strictly forbidden to carry out, without the prior consent of Naáy, any manipulation or alteration of this website.

Consequently, Naáy will not assume any responsibility derived, or that could derive, from said alteration or manipulation by third parties.

Exercise of ARCO rights

You can exercise, with respect to the data collected, the rights recognized in Organic Law 15/1999, of access, rectification or cancellation of data and opposition.

For this reason I inform you that you can exercise these rights by means of a written and signed request that you can send, along with a photocopy of your ID or equivalent identification document, to the postal address of NAÁY BOTANICALS SL, CIF B47603089, in C / Santa Cruz s / n 47260, Cabezón de Pisuerga, Valladolid, Spain or by email, attaching a photocopy of ID to: atcliente@naaybotanicals.com.

Before 10 days we will respond to your request to confirm the execution of the right that you have requested to exercise.

Exclusion of guarantees and responsibility

Naáy does not grant any guarantee nor is it responsible, in any case, for damages of any kind that could be caused by:

  • The lack of availability, maintenance and effective operation of the web or its services and contents;
  • The existence of viruses, malicious or harmful programs in the contents;
  • The illicit, negligent, fraudulent use or contrary to this Legal Notice;
  • The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.

Naáy is not liable under any circumstances for damages that may arise from the illegal or improper use of this website.

European platform for online dispute resolution

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/ . Consumers will be able to submit their claims through the online dispute resolution platform.

Applicable law and jurisdiction

In general, the relations between Naáy and the users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction.

We will always be reachable: Our contact

In case any user has any questions about these legal conditions or any comment about the naaybotanicals.com portal, please go to atcliente@naaybotanicals.com .

Our privacy policy describes how we collect, store or use the information that we collect through the different services or pages available on this site.

It is important that you understand what information we collect and how we use it since access to this site implies acceptance of our privacy policy.

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by Naáy, in the manner and for the purposes indicated in this privacy policy.

Commercial emails

In accordance with current legislation, Naáy does not perform SPAM practices, so it does not send commercial emails that have not been previously requested or authorized by the user.

Consequently, in each of the forms on naaybotanicals.com , the user has the possibility of giving their express consent to receive our Newsletter / bulletin, regardless of the commercial information requested punctually.